FAQ @ ODFC Community || What steps should I follow to ensure my cybercrime complaint is processed quickly?

Chat 24h ↗️ 8779696580

To ensure your cybercrime complaint is processed quickly, you must follow these steps:

1️⃣ Proofs Collection and Documentation:

Collect and preserve evidence, including screenshots, chats and records with timestamps of the incident. You may take the help from the ODFC Cybercrime Helpdesk* to complete your case documentation.

2️⃣ National Cyber Crime Reporting Portal:

The National Cybercrime Reporting Portal uses the “Citizen Financial Cyber Frauds Reporting and Management System” (CFCFRMS) platform to report financial cyber frauds and monetary losses suffered due to the use of digital banking, credit or debit cards, payment intermediaries and unified payments interface (UPI).

The CFCFRMS platform works in tandem with Law Enforcement Agencies, the Reserve Bank of India (RBI), the National Payments Corporation of India (NPCI), banks, and financial intermediaries to ensure that quick, and system-based action is initiated to prevent the flow of money siphoned off from the victims.

3️⃣ Contact Cybercell / Police Station:

After filing a complaint, it will be shortly forwarded to your nearest police station. If needed, you can visit your local police station or cybercell. If your case required a representation, it is better to hire a lawyer(s). The ODFC community offers you facilities to hire expert lawyers quickly in 750+ districts across the country.

4️⃣ Stay cooperative:

Ensure all details are accurate, including personal identification and specific incident information. You may be asked to provide additional information or proof by experts and the investigating team. Remember to stay calm, cooperative, and transparent throughout the process.

5️⃣ Track Your Complaint:

Keep a record of your complaint for follow-up and updates on your case.

*Is there any fee, I need to pay to avail the ODFC services? Yes, the ODFC has a very nominal subscription fee for the sustainability of services it offers.

This post is created by the ODFC Community for the awareness purpose.

6️⃣ Learn, Volunteer & Empower Society -

Learning is the only option to create a cyber safe society. To learn better, you can get your FREE membership at the ODFC community. To join it, simply fill-up introduction form at the ODFC Community website, shortly your number will be added to the concerned regional group of the ODFC Community.

Cybercrime Helpdesk

Chat 24h ↗️ 8779696580

Email 📬 cybercrime@odfc.co.in